At MOD360, we aim to provide a smooth and reliable shopping experience. If you are not satisfied with your purchase, you may request a return under the terms below.

1. Eligibility for Returns

• Returns are accepted within 7 days of receiving your order.
• The product must be unused, unopened, and in its original packaging.
• Items that are damaged due to misuse, mishandling, or customer fault cannot be returned.
• For hygiene and safety reasons, certain items such as perfumes or personal care products can only be returned if they are sealed and unopened.

2. Return Process

• To request a return, contact us within 24–48 hours of receiving your product.
• You must provide clear photos or videos as proof (including unboxing footage if item arrived damaged or incorrect).
• Once your request is approved, we will guide you through the return process.

3. Return Shipping

• Customers are responsible for sending the product back to us in secure packaging.
• MOD360 will not be liable for items lost or damaged during return shipping.

4. Refund & Exchange

• After receiving and inspecting the returned product, we will issue either:
  • A replacement,
  • An exchange, or
  • A refund/store credit, depending on the situation.
• Refunds may take 3–7 working days after approval.
• Shipping charges are non-refundable, except in cases of wrong or defective products.

5. Non-Returnable Items

• Used or opened products
• Items damaged after delivery
• Items without original packaging
• Custom or special-order items

6. Incorrect or Damaged Orders

If you receive a damaged, defective, or wrong product, you must report it within 24 hours with unboxing video proof. We will arrange a replacement or refund based on our assessment.